How to Get IT Help
Submit a Ticket or Call the Help Desk for Help
We have an online IT helpdesk form (https://www.bakeru.edu/help-desk/) that is available for students and employees. The link is available on the main page of our Intranet site (https://bakeru.sharepoint.com/sites/BakerUIntranet) and our current student resource page (https://www.bakeru.edu/current-students/). We also have a help desk phone number available for immediate needs (785-594-4544 or x4544 from on campus) during normal business hours (8:00am-4:30pm M-F). If all technicians are busy or it is after hours, you can also leave a voicemail on the help desk line and it will be turned in to an IT ticket.
Note: We prioritize classroom issues and student issues above most other problems. We do our best to prioritize issues according to impact and severity.
Please understand that we are working to resolve issues remotely when possible. You may be asked to join a Zoom or phone call as we work on your issue.
Help Us Help You
For problems and errors: Please include as much information as possible when submitting your ticket. This includes the specific program you were using, screenshots, error messages, if you are on-campus or off, if you have had this error before and any other information you think might be helpful. Sometimes providing this information allows us to diagnose and even resolve the issue before we get back to you.
For work requests: Please include all the details required to complete the work and provide advance notice where possible.
- Reports/Data Requests: If you need a new report or data extract, please include all fields and criteria in your request. If this is a rerun of an existing report, please provide a sample of the previous report. New reports or data extracts require more lead time that rerunning existing reports. Please make your request 5-10 business days ahead of the desired completion date.
- Formstack Changes: Please allow 5 business days lead time for major changes and non-emergency edits.
- Moodle/Yuja/Portal Changes: Please allow 2 business days lead time for major changes and non-emergency edits.
- Campus Nexus and Talisma Changes: Please allow 5 business days lead time for major changes and non-emergency edits.
- New Employees/New Equipment/Equipment Moves: Please provide as much notice as possible even if you don’t yet have all the details (5-7 business days is ideal). This allows us to plan this work rather than treating it as an emergency. If you are moving to an area that does not have existing network connectivity, please contact IT during the planning phase. New network connections may require a week or more for work to be completed.
Other Items of Interest on the BakerU Intranet
- We have added some content on the Information Technology page of the BakerU Intranet (https://bakeru.sharepoint.com/sites/BakerUIntranet/SitePages/Information-Technology.aspx). Please check it out and let us know if there are additional help resources you would like to see us provide.
- Classroom documentation for the Zoom equipment is available in the Baldwin Classroom Zoom Equipment folder for reference.